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Linux Hosting FAQ:
Pre-sales questions
DNS
Control Panel (CPanel)
FTP
Paths
CGI/ASP/PHP/MySql/JSP
Software Versions
Billing
SSL
Sub-domains
Add-on Domains
Pre-sales questions
Q. Will you place ads on my site?
A. We will NOT place ads on your site.
Q. Do you allow sites to advertise for money, on their web site?
A. Yes, we allow sites to have commercial advertisements.
Q. What forms of payment do you accept?
A. We accept Cheques, Bank Drats, Bank Transfers / Wire Transfers and online credit cards.
Q. Are your server's Unix, or NT?
A. Our servers are Linux Red Hat 7.3. and Red Hat 9.0
Q. Do you allow adult sites?
A. Yes, we allow adult sites but you must contact support before registering for any.
Q. Is tax included with my monthly or yearly plan?
A. Yes, tax is included within the price.
Q. What control panel do you use and do you have a demo?
A. The control panel we use is called Cpanel. A demo of Cpanel can be found here Login with the username demo, and the password demo.
Q. Can I pay monthly?
A. Yes, you may pay monthly but for that you will have to contact before registering for any products.
Q. Can I host friends?
A. Yes, you may host your friends.
Q. How long does it take to setup my account?
A. Your account will be setup automatically within 15 minutes of payment confirmation. Your account creation may take some time if your Credit Card under goes fraud check utility by our payment gateway.
Q. Are there any hidden costs, or setup fees?
A. No
Q. Do you offer telnet or shell access?
A. No due to security reason's we do not offer telnet or shell access.You are still able to unzip files on the server using our file manager as well as the ability to setup cron jobs.
Q. Can I password protect directories?
A. Yes you can password protect directory's within CPanel.
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DNS
Q. How long does it take to get my domain working?
A. It usually takes 24-48 hours for a domain to fully propagate. However we assign a temporary URL.
Q. What do I set my domains name server's to?
A. Please read your welcome e-mail if you have lost your welcome email you can email us requesting your dns.
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Control panel
Q. Do you have a manual for our control panel?
A. Go to http://www.cpanel.net/docs/cp/index.html
Q. Where do I go to login to my control panel?
A. You go to http://www.yourdomain.com/cpanel
Q. How do I make sub-domains?
A. To make a sub-domain login to your control panel and click "domain management" inside of domain management you will see a place to manage and add sub-domains.
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FTP
Q. Where can I download a free FTP?
A. We recommend downloading WS FTP from here
Q. It's not letting me upload my files what's wrong?
A. Make sure you are uploading to the right web directory which is the public_html folder.
Q. Why doesn't my ftp password change when I change my Cpanel password?
A. Please allow 24 hours for your FTP password to sync with your Cpanel password.
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Paths
Q. What is the path to my users files?
A. The path is /home/username/public_html
Q. What is the local path to perl?
A. The path to perl is /usr/bin/perl
Q. What is the path to curl?
A. The path to curl is /usr/bin/curl
Q. What is the path to ImageMagick?
A. The path to ImageMagick is /usr/bin/
Q. What is the path to convert for ImageMagick?
A. The path to convert is /usr/bin/
Q. What is the path to sendmail?
A. The path to sendmail is /usr/sbin/sendmail
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Q. How do I create email accounts?
A. To create an email account login to your control panel and click add/remove email account's.
Q. What do I put for both incoming and outgoing mail server?
A. For both incoming and outgoing mail server put mail.yourdomain.com
Q. Where do I go to check my emails using my browser?
A. yourdomain.com/webmail/
Q. How can I setup webmail to go directly to horde, neomail or squirrel mail?
A. Login to the one you prefer to use after doing so copy the entire url from your address bar. You will not login to your cpanel and create a subdomain to go to the address you just copied.
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CGI/ASP/PHP/MySql/JSP
Q. None of my cgi scripts are working on the server. How do I get them to work?
A. Make sure that they are chmoded to 755
Q. How do I create databases and manage them?
A. Login to your cpanel and click MySQL Databases. After your database is created you can manage it from phpmyadmin. This can be found at the very bottom of the MySQL page.
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Software Versions
Q. What version of php are you using?
A. We are using version 4.3.3 and 4.3.4
Q. What version of perl are you using?
A. We are using version 5.6.1.
Q. What version of MySQL are you using?
A. We are using version 4.0.15
Q. What version of cpanel are you using?
A. Our servers automatically stay up to date with the most recent stable Cpanel version.
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Billing
Q. How do I get the 30 day money back?
A. Simply email us your username, password, and why you wish to cancel within thirty days, and we process your refund in less then 24 hours.
Q. How do I make a payment?
A. All payments are reocurring. But we do not charge you without your confirmation.
Q. How do I stop billing?
A. If you wish to close your account simply email us your username, password, and why you wish to cancel. You must also include "I give you permission to delete my website and all of it's content."
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SSL
Q. What is the difference between shared ssl and private ssl?
A. A shared ssl displays as https//ip/~yourusername/ A private ssl would display as https://www.yourdomain.com in the address bar.
Q. How do I purchase a private ssl from you and what type is it?
A. Please email to do so.
Q. Whats the path to the free shared ssl?
A. We need to activate the shared ssl on each site manually that will require it.
Q. I'm going to purchase my own ssl what do I need to know?
A. Our servers are Apache + Mod SSL If you require assistance from us to install it there will be a $35.00 installation fee.
Q. How do I transfer a ssl?
A. Every place that sells ssl's has a different transfer procedure. You will need to ask the supplier you purchased it from.
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Subdomains
Q. READ THIS BEFORE SETTING UP A SUBDOMAIN!
A. To create a sub domain cpanel asks for the name you wish to use. MAKE SURE the subdomain name you give it doesn't have a folder already named that name. If it does the sub will not work. Example... I want to create the subdomain test.hostgator.com so my sub name is going to be test. If I already have a folder in my ftp named test I need to delete it or rename it to something different before I create the subdomain with the test name from cpanel.
Q. What is a subdomain?
A. www.domain.com is a domain name. A subdomain is anything that replaces the www in a domain name.forum.aol.com is a subdomain. www.forum.aol.com is not a subdomain.
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Addon Domains
Q. What is an addon domain?
A. An addon domain is a fully functional domain that will work out of a folder in your main sites ftp.
Q. READ THIS BEFORE SETTING UP AN ADDON DOMAIN!
You cannot create an addon domain if your dns hasn't proprograted to the server already. So after you change the sites dns you are trying to add you will need to wait 24-48 hours before attempting to create your addon domain.
A. There are three fields cpanel asks for when creating an addon domain.
1. "New Domain Name:" You will put in the newdomain.com do not put www in the name!
2. "Username/directory/subdomain Name:" This will be the folder cpanel creates in your main accounts ftp. MAKE SURE that the name you give it doesn't already have a folder. Example... If you want to give it the username chris. You cannot have a folder in your account named chris already. If you do and still try creating the username for the addon domain to be chris you will mess a lot of things up!!!
3. "Password:" fill in any password you want here.
Q. Help I added an addon domain why did it say subdomain added?!!?
A. It creates it as a subdomain by creating the folder within your main sites ftp. Please ignore this! It is a fully functional domain name. It is only called a subdomain when in fact it is an addon domain.
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Windows Hosting FAQ
Account Related
Email
Programming
Account Related
Q. Is your 30-day money back guarantee 100% money back?
A. Yes, full refund, except setup fees are not refundable.
Q. Can I upgrade my hosting plan at anytime?
A. Yes, you can upgrade hosting plan at anytime.
Q. Is there any ftp access or website viewing before the names servers get changed in the registars?
A. Yes, you can use the server IP for FTP and viewing the site.
Q. Is there any way to view the website/pages before the dns servers get changed in the registars?
A. Yes, a temporary URL will be automatically generated.
Q. Is there any way to view the website/pages before the dns servers get changed in the registars?
A. Yes, a temporary URL will be automatically generated.
Q. Why I don't see my files in the control panel under FTP?
A. You do not see any files, but only folders in the FTP explorer so that you can create FTP user to the selected directory.
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Email
Q. What POP and SMTP servers do I use to access my emails? What login should i use?
A. mail.yourdomain.com for both POP and SMTP. Use full email address, user@yourdomain.com, to login.
Q. Cannot log into the mail admin. I used main account login and email with no luck.
A. You must use full email, admin@yourdomain.com.
Q. How to add email accounts?
A. First, goto http://mail.yourdomain.com:8383, then login using admin@yourdomain.com as the email, and account password. Select User Administration from the drop down list. When come to a new page, click 'Add' and enter the information.
Q. Why when I try to login to WebMail client, the page just refreshes and I can't login?
A. This happens because your domain is being or not transferred. If you already changed the DNS, please allow 2-3 days for the transfer to complete.
Q. I can receive email but NOT send any email, it says mail server not found. Why?
A. It's possible that your ISP block external SMTP and require you to use their SMTP server to control spamming. Please check with them.
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Programming
Q. Do you have CDONTS and ASPMail installed on your servers?
A. Yes. These mail components are already installed.
Q. Do you provide an ability to password-protect websites and/or allow for custom error pages?
A. Yes. You can password protect your directories and create custom error pages.
Q. How do I create custom 404 page?
A.Create 404.asp inside your wwwroot.
Q. Why after I installed FrontPage extensions, it still does not work? It says the extenstions are not installed?
A. Make sure that there's no FrontPage Web installed. If you are uncertain, you should delete the file \_vti_pvt\services.cnf or rename it to "services.org", and try to uninstall and reinstall FrontPage from control panel
Q. Why it always shows "Coming Soon..." even I have already uploaded my home page?
A. Delete default.html if you use other default page
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Account Related
Programming
Account Related
Q. Is your 30-day money back guarantee 100% money back?
A. Yes, full refund, except setup fees are not refundable.
Q. Can I upgrade my hosting plan at anytime?
A. Yes, you can upgrade hosting plan at anytime.
Q. Is there any ftp access or website viewing before the names servers get changed in the registars?
A. Yes, you can use the server IP for FTP and viewing the site.
Q. Is there any way to view the website/pages before the dns servers get changed in the registars?
A. Yes, a temporary URL will be automatically generated.
Q. Is there any way to view the website/pages before the dns servers get changed in the registars?
A. Yes, a temporary URL will be automatically generated.
Q. Why I don't see my files in the control panel under FTP?
A. You do not see any files, but only folders in the FTP explorer so that you can create FTP user to the selected directory.
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Q. What POP and SMTP servers do I use to access my emails? What login should i use?
A. mail.yourdomain.com for both POP and SMTP. Use full email address, user@yourdomain.com, to login.
Q. Cannot log into the mail admin. I used main account login and email with no luck.
A. You must use full email, admin@yourdomain.com.
Q. How to add email accounts?
A. First, goto http://mail.yourdomain.com:8383, then login using admin@yourdomain.com as the email, and account password. Select User Administration from the drop down list. When come to a new page, click 'Add' and enter the information.
Q. Why when I try to login to WebMail client, the page just refreshes and I can't login?
A. This happens because your domain is being or not transferred. If you already changed the DNS, please allow 2-3 days for the transfer to complete.
Q. I can receive email but NOT send any email, it says mail server not found. Why?
A. It's possible that your ISP block external SMTP and require you to use their SMTP server to control spamming. Please check with them.
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Programming
Q. Do you have CDONTS and ASPMail installed on your servers?
A. Yes. These mail components are already installed.
Q. Do you provide an ability to password-protect websites and/or allow for custom error pages?
A. Yes. You can password protect your directories and create custom error pages.
Q. How do I create custom 404 page?
A.Create 404.asp inside your wwwroot.
Q. Why after I installed FrontPage extensions, it still does not work? It says the extenstions are not installed?
A. Make sure that there's no FrontPage Web installed. If you are uncertain, you should delete the file \_vti_pvt\services.cnf or rename it to "services.org", and try to uninstall and reinstall FrontPage from control panel
Q. Why it always shows "Coming Soon..." even I have already uploaded my home page?
A. Delete default.html if you use other default page
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Domain FAQ
Q. What is the minimum duration for domain registration?
A. As per the INTERNIC policy a domain name must be registered for at least one year, while as per PKNIC polciy the registration minimum period is two years.
Q. Can I book a domain before getting any hosting?
A. You may get a .com, .net, .org, .info, etc. registered without having any hosting service. However you will need to activate your domain by providing it a DNS (Domain Name Server) that tells your domain where your website is located. For PKNIC (registration of domains having .pk in the end of extensions) a hosting account, i.e. DNS is necessary before registration.
Q. What is DNS?
A. DNS stands for Domain Name Server. It tells your domain where your website is located. It also carries other functions, like emails etc. Usually DNS are paired. They look something like this:
NS1.CENTROOT.NET & NS2.CENTROOT.NET
Q. I do not see any options of payment. How to pay for a domain?
A. As per fraud prevention measures we have put a restriction on direct registration of a domain. When you have completed the process of registraion of domain you will send us an email containing your username at centroot@centroot.net. We will generate an invoice for you that will be payable through credit card.
To register a .com.pk, .net.pk, .org.pk, .edu.pk, .pk, etc. You are required to send us an email at centroot@centroot.net. We will process your case immediately we get your payments confirmed through the same process.
Q. How to apply for my FREE 25 MB hosting?
A. When you register your domain with us, become entitled to earn a FREE 25 MB hosting account (for INTERNIC registrations Linux only). After you have registered domain with us, you must send us an email requesting for the FREE account signup. After some varifications we will open up this facility for you. (The FREE account will only work with the domains registered with us).
Q. How to get my FREE domain?
A. When you sign up for our Corporate linux hosting or our Business windows hosting service you become eligible to gain a FREE domain name with us. You must simply send us an email with your user name and password of control panel. After some varifications you will be allowed to register a free domain name. (The FREE domain name will only be .com, .net, .org, .info)
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Q. What is the minimum duration for domain registration?
A. As per the INTERNIC policy a domain name must be registered for at least one year, while as per PKNIC polciy the registration minimum period is two years.
Q. Can I book a domain before getting any hosting?
A. You may get a .com, .net, .org, .info, etc. registered without having any hosting service. However you will need to activate your domain by providing it a DNS (Domain Name Server) that tells your domain where your website is located. For PKNIC (registration of domains having .pk in the end of extensions) a hosting account, i.e. DNS is necessary before registration.
Q. What is DNS?
A. DNS stands for Domain Name Server. It tells your domain where your website is located. It also carries other functions, like emails etc. Usually DNS are paired. They look something like this:
NS1.CENTROOT.NET & NS2.CENTROOT.NET
Q. I do not see any options of payment. How to pay for a domain?
A. As per fraud prevention measures we have put a restriction on direct registration of a domain. When you have completed the process of registraion of domain you will send us an email containing your username at centroot@centroot.net. We will generate an invoice for you that will be payable through credit card.
To register a .com.pk, .net.pk, .org.pk, .edu.pk, .pk, etc. You are required to send us an email at centroot@centroot.net. We will process your case immediately we get your payments confirmed through the same process.
Q. How to apply for my FREE 25 MB hosting?
A. When you register your domain with us, become entitled to earn a FREE 25 MB hosting account (for INTERNIC registrations Linux only). After you have registered domain with us, you must send us an email requesting for the FREE account signup. After some varifications we will open up this facility for you. (The FREE account will only work with the domains registered with us).
Q. How to get my FREE domain?
A. When you sign up for our Corporate linux hosting or our Business windows hosting service you become eligible to gain a FREE domain name with us. You must simply send us an email with your user name and password of control panel. After some varifications you will be allowed to register a free domain name. (The FREE domain name will only be .com, .net, .org, .info)
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Contact Us
You can contact us by sending an email to centroot@centroot.net or calling us at 0092(333)2600781. If you are already a client, use client area to submit a support ticket and/or check your billing status.
You can contact us by sending an email to centroot@centroot.net or calling us at 0092(333)2600781. If you are already a client, use client area to submit a support ticket and/or check your billing status.